Dear Patients,
We want to inform you about an important update regarding your billing and payment experience with Alliance Pathology Consultants, Alliance Laboratory Physicians, and Pathology Consultants of Chicago.
Change Healthcare, was impacted by a significant cybersecurity event in 2024. Due to this event and subsequent service disruptions, we have terminated our contract with Change Healthcare and are working to reconcile all legacy patient claims.
What This Means for You:
- Billing Support Transition: Any bills dated prior to December 2024 were generated and sent by Change Healthcare before our transition. However, as Change has deactivated their payment portals and services, the links or instructions found on your previous statements may no longer be valid.
- No Collections Impact: We understand this has caused confusion and inconvenience. Please rest assured that we are not sending any accounts to collections at this time for unpaid bills impacted by these issues.
- Need Help or Have Questions?
Please contact us directly at billingoperations@versantdx.com if you:
- Have questions about a bill you received
- Payment Information
- Want to confirm your account status
How to Pay Your Bill Now
If you have received a statement from any of our groups and wish to submit payment, please send your check and a copy of your statement to the appropriate address below:
For Alliance Pathology Consultants:
Alliance Pathology Consultants, PLLC
PO Box 306626
Nashville, TN 37214
For Alliance Laboratory Physicians:
Alliance Laboratory Physicians, PLLC
PO Box 306627
Nashville, TN 37214
For Pathology Consultants of Chicago:
Pathology Consultants of Chicago, Ltd.
PO Box 306629
Nashville, TN 37214
Please ensure your patient name and invoice number or first date of service are written clearly on the Memo check or included with your documentation.
Additional Resources and Tips:
- Keep Your Statement: Even if the payment portal link doesn’t work, the charges listed on your paper statement are still valid.
- Beware of Scams: We will never ask for credit card information via email or text. If you receive suspicious messages, please report them to us immediately.
- New Billing Provider Launch: We are actively working with a new, more secure billing partner. Future statements will reflect this change and offer improved support and payment options.
- Update Your Records: If you had set up auto-pay with the old system, please verify that no further payments are being withdrawn from your account.
We Appreciate Your Patience
We deeply regret any confusion or inconvenience this transition has caused. Our priority remains your safety, your privacy, and your satisfaction. Thank you for your understanding and continued trust in our practice.
Warm regards,
Versant Diagnostics